Welcome to Chesterfield Drive Surgery

Surgery Access

Survey Results

In February 2012 we surveyed 200 patients when they visited the surgery for an appointment with a doctor. The results were analysed and a full summary report can be found under the Patient Group section. 

We have selected a few areas where we are doing well and some where we could do better to give you a snapshot of the results.

Areas where we are doing well.

99% of respondents found the recepetion staff, very helpful or fairly helpful

91% of patients who responded found the opening hours convenient.

93% of patients who responded described their overall experience of the surgery as 'good' to 'excellent'.

94% of the 180 patients who had tried to book ahead found it easy.

Areas where we could improve

Seeing a particular Doctor

24% of  patients who responded had to wait five days or more to see a particular doctor.

27% of patients rated this as 'fair' or 'poor' indicating we could do better in this particular area.

33% of patients who responded were only able to see their GP some of the time and 18% never.

Waiting time in surgery

44% of patients who responded had to wait more than 10 minutes after their appointment time.

31% rated this as 'fair' to 'very poor'

Patient Comment extracted from survey

"Glad I moved myself and family to the surgery, very polite and helpful to get an appointment with".

New Pharmacy Opens

A new pharamcy has opened within the surgery premises. Wellbeing Pharmacy at Chesterfield Drive opened its doors to customers on 16th January 2012. Patients are already commenting how useful the new service is. 

The pharmacy is open during the following hours providing a great service to patients and the community itself. 

Monday - Friday 7.00a.m. - 10.00p.m. Saturday 8.00a.m. - 10.00p.m. Sunday 9.00a.m. - 8.00p.m.  For further information telephone 01473 464422.

Patients can choose to use this service or continue with their usual pharmacy.

  Click Here to order your repeat prescription online 

   Click Here to book/cancel your appointment online

 Pre-register with the surgery online