Your practice takes your privacy very seriously

The partners of Chesterfield Drive and Norwich Road surgeries have taken over the management of Deben Road surgery. You will continue to contact your normal surgery in exactly the same way as you do now. The care navigators who take your call will determine which location you can be seen in. Your patient records will be kept by your registered surgery but will be accessible to all three practices when you access the service – unless you request otherwise. The surgeries will only use your information to provide a basis for all health decisions, make sure your care is safe and effective and to work effectively with others providing you with care. If you have any questions regarding this, please contact the Practice Manager.


  • You can ask questions or complain about how we use your information
  • We collect, store and use information about you and your health so that we can give you the best possible care
  • We use other companies to help us deliver services – but we always make sure they protect your information
  • We use your information to check our services are safe and good quality
  • Sometimes we are required to share your information by law
  • We make sure staff are trained to protect your information
  • We share your information with other health and social care providers involved in your care, unless you ask us not to
  • We use technology to protect your information
  • We do not keep your information for longer than necessary
  • If you move away or register with another practice, we will send your records to the new practice
  • You have rights when it comes to your information

For more information visit click here 


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